Read the wallet status
Distinguish authorised, completed, pending, declined and reversed. A reserved balance is not always a settled merchant payment.
Check the casino cashier
Match amount, currency, timestamp and method. Save the casino transaction ID even when the playable balance has not moved.
Wait for a final state
Rapid retries can create several reservations or duplicate-looking charges. Use the published processing window before opening a case.
Request reconciliation
Provide both references and a redacted receipt. Ask whether the casino is waiting for the processor, has rejected the credit or has returned it.
Use the current cashier information
Payment availability, limits and processing states can change by account and location. Confirm the live screen before approving a transaction.
Continue After the Transfer SettlesCommon questions
Should a pending deposit be repeated?
No, wait for a final status.
Does a wallet debit prove casino credit?
No. Match both ledgers.
What evidence is most useful?
Amount, currency, timestamps and both transaction references.